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The Queen Mary

1126 Queens Highway   Long Beach, CA 90802
(877) 342-0742
Sales 562-499-1749
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3 Reviews
The Queen Mary
Hotel Type
Full Service
Brand
Independent
Sleeping Rooms
346

Recent Reviews & Hotel Responses

By Cindy
4 years ago

Unique venue, but horrible service

We ran 2 events at this venue for the unique concept of running a corporate event at a non-hotel venue. However, both times have experienced poor professionalism from the banquet captain, Jolanda. If a client has questions, it's the job of the banquet captain to help guide and explain things to the event planner, not bully and snap at them. This happened to two different event planners from our office. 2nd event was so intolerable that the event planner asked for a different banquet captain to be assigned to our event. Sad, but true, Jolanda bullies her clients in a rude and unprofessional manner and same opinion expressed by two different employees from my company for 2 different events. If you want a unique venue, this is it. But be sure to ask for a banquet captain who isn't Jolanda if you want a pleasant event experience and be guided along the way.

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By mandy
Certified Reviewer
4 years ago

For a historic and unique venue, you can't get better than this.

Giovanna held a meeting here in September 2014. They do such a great job, we book repeat business here. The property has great views and is nearby to attractions. The atmosphere is unique and perfectly restored and appointed. Well kept with attention to detail and cleanliness. The meeting rooms are exquisite/classic Art Deco with lots of style and space. The AV staff was experienced and has high quality people at the forefront of technology.The banquet food was above the norm on quantity and quality. The overall service is a 5-they run a tight "ship" and everyone is friendly and professional. The Sales Staff was experienced and professional at every turn-friendly and helpful. Convention Services always goes above and beyond expectations and they set a high standard. The billing from accounting is always timely and accurate.

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By Crystal
Certified Reviewer
5 years ago

This is a unique experience in an authentic venue with a spectacular view.

Lori with Greenhouse Agency held a meeting here in January 2014. The hotel is right on the water in Long Beach with a spectacular view of the city especially at night-really really nice. The décor is art deco and authentic, so although the fixtures are older they are not dirty. Everything is clean and neat. The meeting rooms are nicely appointed and spacious. The sleeping rooms are large but the walls are a bit thin letting in some noise. The hotel definitely has great service. Everyone was super helpful from the bell desk to the front desk. They showed us around and even offered to go get Starbucks for us rather than just telling us where Starbucks was. The Sales staff is really great-top notch-very attentive, Sally in Convention Services was wonderful-easy to work with and I enjoyed the entire process with her help. The banquet food was great! We had one group dinner and everything was beautifully displayed , delicious and tasty. The overall value of the hotel was good-our room rate was good and comparable to others in the area. Banquet prices were also good. We really enjoyed our event on the Queen Mary.

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AV Services
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ID# 87697